Discovery Warranty

Discovery Optics Riflescopes upholds the spirit of “high quality, excellent service, pursue development” and faith of “quality first, customer first, service first”, openly makes commitment of product after-sales service to all customers.

After-sales service terms
The after-sales service promised by our company is only applicable to the authorized distributors. The inquiry of all after-sales service is supported by authorization certificate and official website.
After-sales service mode:

1、Technical Service:

If customers encounter any technical problems in the process of using, you can contact customer service directly: The professional and technical staff in our company can solve all kinds of technical problems encountered during the use of product.

2、Product Service:

The warranty service provided by our company is free for the products sold within the warranty scope. Customers can mail the faulty products to the designated location to get the corresponding after-service.

3、The details of regulation:

3.1 The warranty period for the riflescopes products sold by our company is three years, except ED line provide lifetime warranty counting from the date of delivery.
3.2 Our company guarantees that the product has no defects in the production process and raw materials and meets the published specifications. If the product purchased by the customer fails to meet the above guarantee conditions during the warranty period, the company will provide a free warranty.
3.3 Warranty mode(There is right for our company to choose among the following methods)
  a.The customer can replace the same type of product. If there is no same one, you can replace it with the same product that is not lower than the original product performance.
  b.Repair the original product.(The product will reach the superior product standard after maintenance)
3.4. The free warranty doesn’t cover following cases.
a. Fault and damage caused by a change and disassemble that is not authorized by service staff of our company.
b. Products not sold by the company's regular sales channels(Unauthorized sales agents and second-hand transactions).
c. Fault or damage caused by using third-party products.

4、Paid repair service:

We will undertake the professional handling of repair work assigned in relation to instruments that we have manufactured.
4.1.  After the sale, the company has the right to choose paid repair service, when the product exceeds the warranty period specified by the company or the product is damaged due to the illegal operation.
4.2  When the product needs repair service after the sale, the customer have to send the maintenance cost together with product to the designated maintenance station by express, or remit the maintenance cost into the designated bank account. We may charge a flat fee for shipping cost .
4.3  We will start carrying out the repair you have assigned to us within a reasonable period. Unless a binding deadline has explicitly been agreed, completion deadlines of which you are notified are non-binding. We will carry out on-sit repairs within a reasonable period within the framework of sensible tour planning for our service staff.

5、Other notes:

5.1 The company provides warranty service for all hardware products under the warranty conditions. The service is limited to products that have quality problems but does not include compensation for loss of interest of the purchaser and any direct or indirect loss caused by other circumstances.
5.2 The after-sales service provided by our company is limited to the scope stated in this commitment letter. The company is not responsible for any sales personnel or agents that exceed the commitment.
5.3 In compliance with this undertaking, the company reserves the right of final interpretation.